FAQs

FAQs2026-01-14T16:54:39+02:00

location & working hours

 

AURA Festival: Temple of EOS, will take place on June 19, 20 and 21 at Sofia Airport Park. AURA Festival’s doors will open at 18:00 each day, and the festival performances will finish by 06:00 at the morning.

Make sure you read the whole FAQs page, so you would know what items are forbidden, how can you process payments, and some spicy info about our merch :) Full festival schedule can be found here.

Temple of EOS
Temple of EOS is taking place at Sofia Aiport Park on June 19, 20 and 21, 2026. Fasten your seatbelt for a full 36-hour experience.

TICKETS

There’s another name on my ticket. Is that an issue?2025-05-02T17:22:11+03:00

AURA tickets are not nominal and the names on your ticket will not be checked.

However, do not buy tickets from strangers if they are not available through the TicketSwap platform. Under no circumstances do not buy bracelets and any access attributes from people on the street – in 100% of cases, this is a scam.

I can’t come. Can I return my ticket?2025-05-02T17:22:18+03:00

According to the Fest Team’s Terms and Conditions, which you agree to upon purchase, you cannot return your ticket.

You can offer your ticket on the only secure ticket resale platform – TicketSwap. See more at ticketswap.com.

Is there free admission for children?2025-12-04T16:49:44+02:00

Keep in mind that we do not advise children to visit us after 23:00.
However, children up to 10 years (incl.) can join us without the need of a ticket, but mandatory with an adult companion and a filled Companion Declaration.

What are the options for disabled people?2025-05-02T17:22:35+03:00

If you are a disabled person, have a certificate of a certain degree of disability issued by TELK and want to visit the festival, please contact us at info@festteam.bg so that we can try to ensure the best experience for you.

Should I print my ticket?2025-05-02T17:22:39+03:00

Please, DO NOT print your ticket – you can show it from your smartphone screen, or load it into Apple Wallet. Let’s help protect nature 🙂

access & rules

What’s allowed to bring into the venue?2025-05-02T17:24:38+03:00

Only a small amount of personal belongings and clothing are allowed into AURA Festival’s area. For your convenience, we are adding a list of some allowed things that you may have questions about:

  • Sunscreen; Repellent – NOT in the form of an aerosol/in a pressurized package;
  • Lighter; Cigarettes/E-cigarettes;
  • up to 0.5 l plastic water bottle /cap will be removed at the entrance/;
  • Medications (asthma spray, pills, etc.);
  • Power banks;
  • Contact lens solution;
  • Hand sanitizer;
  • Insulin syringe (NOT a normal syringe, but one with a very short needle), the maximum allowed is 1 syringe;
  • A small bottle of insulin;
  • Baby carriage/basket.
What not to bring into the venue?2025-05-02T17:26:16+03:00

The following are expressly prohibited:

  • Substances the use of which is prohibited by law;
  • Narcotic substances and paraphernalia for their use;
  • Cold weapons, firearms and other means of self-defense (such as, but not limited to, knives of any size, gas guns, pepper spray) or other dangerous objects that can be used as weapons;
  • Flammable substances or liquids, including aerosols;
  • Markers, sprays;
  • Backpacks and bags with a capacity greater than 15 liters or about 35x25x12 cm
  • Glass and plastic containers, glass/metal/plastic bottles, metal cups and rigid packaging;
  • Food and alcohol from the outside;
  • Water for one person in a package larger than 0.5 liters
  • Umbrellas – if it rains, please take a raincoat;
  • Banners, torches, sticks (including selfie sticks);
  • Bulky items, chairs, boxes, rugs, sleeping bags and tents;
  • Bicycles, skateboards, hoverboards, electric scooters and other vehicles;
  • Lasers, glow sticks;
  • Devices producing noise – whistles, bells, etc.;
  • Chain belts, wrap-around belts and studded belts (conical studded);
  • It is prohibited to import professional filming equipment of any type, incl. GoPro. It is strictly forbidden to use drones on the festival grounds.
Is it allowed to re-enter the festival area during the current day?2025-05-02T17:27:00+03:00

Multiple re-entry of the festival area within one festival day is prohibited. Of course, three-day ticket holders will be able to access the event after the first festival day is over. You may be required to provide identification upon check-in.

payments and others

How can I make payments in the festival area?2025-06-19T12:36:34+03:00

Payments in the dining areas are made ONLY with personal contactless cards, regardless of their issuer (Revolut also accepted), or contactless Fest Cards. Cash is not accepted except to issue a Fest Card. Payments in the merch area can be made in cash (BGN ONLY), with a personal contactless card or with a Fest Card. We strongly recommend you bring your personal contactless card with which to make payments during the event.

During AURA you can use:

  1. Personal contactless cards – you can make payments with your contactless card, regardless of its issuer (including Revolut)
  2. If you do not have a personal contactless card, you will be able to purchase* a Fest Card payment card:
    1. The card is issued within the event and is valid only until its end
    2. The fee for issuing plastic is BGN 2.
    3. Amounts loaded on the card cannot be used except within another Fest Team event.
    4. Amounts loaded on the card can be used on all festival days.
    5. You can pay cash (BGN only) to purchase and load a contactless Fest Card.

Payments in the merch area are possible in cash, with a bank card or with a Fest Card. Payments are made with the support of

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Will there be a doctor’s office provided?2025-05-02T17:29:27+03:00

Several medical teams will be positioned on the territory of the festival. It is important to inform yourself of their location from the information boards posted in advance so that you are prepared in case of need.

I have another question. How can I contact you?2025-05-02T17:32:58+03:00

E-mail us at info@festteam.bg or on our official Facebook page – we regularly monitor all comments, opinions and questions.

is equal access ensured for disabled people?2025-05-02T17:32:33+03:00

We strive to make the event accessible to people with disabilities.
Wider additional lanes at the entrances are planned to make it as easy as possible to pass through the main entrance of the festival, as well as special toilets in easily accessible places.

If you need further assistance, do not hesitate to contact us!

Where can I park?2025-12-04T16:51:51+02:00

Please note that your ticket does not include a secured parking space. With the event coming closer in time, we’ll try to update you with some options.

For your convenience, you can use:

  • Metro Lines – №, М4 (Sofia Airport station is in immediate vicinity)
  • Bus Lines – № 84, 184, 384
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